Every single apple employee I have talked to has been even more arrogant than the previous one, escalation is worse not better.

They just don’t even listen I could just read the paper.

They all been trained to be a dick like Steve Jobs.

GM (cars) use to think than ran America in the 50’s, Apple will gets it’s fate in time, but no more of my money.

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APPLE IS DOING THAT!!!

I was on the phone for over an hour yesterday and a half of an hour today with Apple support and yes, I have AppleCare. (Worthless). The wouldn’t call the manufacture, they wouldn’t even pull up the web page stating what we all know.
My problem is with Civ IV – won’t run after quicktime 7.6 update.
I have IMac 10.4.11 and is the ONLY software I have installed is Civ IV. Everything else I do is online. AGAIN, THE ONLY software I have installed is Civ IV. (Bought parallels never needed it, never install it).

No root kits, no programing suites, no russian ‘free’ games, no ****,(APPLE STARED OUT THE WORD PORN) no freeware, no shareware, no cute nifty anything, no file sharing, no ripping, no copying, NOTHING ELSE, nor do I use anything else installed on the machine. Nothing! No, garage band, no quicktime, no iphoto, no email,

So, it is either a problem with Apple OS 10.4.11 or Civ IV 2.13 — Lets think what changed two and half weeks ago. ONLY ONE THING – Quick Time 7.6.

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After 22 years I have retired POOR from IT the industry.
My First Game Machine: Pong – 1972.
My Handheld Game Machine: TI-59 with the mag strip reader – 1977
MY first Computers Vic-20/Timex/appleii/mac 128.
And probably over a 100 computers since then.

Professionally, I sold and installed 10,000 plus operating systems, 1,000 of servers, hundreds of networks. I worked tier IV help desk – Thats where you stay on the phone until the problem is resolved! Shift changes someone else takes over but they keep working the problem until resolved!

Lets just ‘pretend’ a I know a little bit about computers, software and operating systems. little bit – No I don’t code, I solve the problems, that don’t need coding.
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I called Apple care: they said reinstall your os?! blank-ME… I could have bought a Dell and saved a thousand bucks to have some idiot tell me to reinstall my os. (oh, and I did. now, I can’t double click an icon to open a file or run a program – nice reinstall)

They changed the operating system then they blame the manufacture. Great way to keep third party companies writing software for your OS. (Great business plan)
That Apple absolutely refuses to acknowledge anything is wrong – infuriates me.
I don’t like being treated like an idiot, talked down to, treated like the customer is the PROBLEM, etc. especially when I am right! (Or, I guess you are all wrong too.)

I told them it’s not just me it’s thousands of people, (Don’t care at all)
They pay for all this warm and fuzzy advertising but, they don’t deliver.

What happened to Apple? I notice ‘Computer Support’ is selection 3. I guess they are now a gadget company.

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I WILL NEVER BUY ANOTHER APPLE AGAIN.(or ipod or phone or t-shirt)

I might even sell this one.

I will go out of my way to slam them on the internet and people I know anywhere and anytime.

You have ticked off one person but, you will lose a hundred customers (trust me)
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Here the other excuse I find unacceptable, they sell what 50 software titles in their stores. 1/2 is apple software. 1/2 is third party software.

“Note: Products sold through this website that do not bear the Apple Brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple’s Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Please contact the manufacturer directly for technical support and customer service.”

THEN DON’T SELL THEM.
Heck Microsoft has “certified to run” on ‘X’ OS.
Is that so hard Apple, that you won’t or unable to certify software to run under your own OS.

Quicktime is apple answer to microsofts ie – Something to lock into your os so you can only use it.

Quicktime sucked 8 years ago and still does, I-tunes is just about as bad. (you can’t list songs by file name?! what!)

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Peeved, Angry, plus more…. ANGRY – VERY ANGRY
Apple, you better figure out customers don’t need you – you need them.