Comments on: Making DSL too hard http://www.chaddickerson.com/blog/2006/05/14/making-dsl-too-hard/ A little bit technology, a little bit rock-n-roll Fri, 27 Aug 2010 13:47:58 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Doug http://www.chaddickerson.com/blog/2006/05/14/making-dsl-too-hard/comment-page-1/#comment-2583 Doug Mon, 15 May 2006 19:33:40 +0000 http://www.chaddickerson.com/blog/?p=134#comment-2583 Because they think it is easier to support the end user if they are "setup" using the software provided and can "troubleshoot" your problem. I ended up doing the "dilbert" on SBC when I could not access two specific sites...when they said reboot...I usually did not, I would only make the changes that were necessary...until they uped me to 2nd level... Then I was blamed..."since you could access the site the other day, and we don't block anything, it must be you." Chad, you may have the same problem...your parents don't want to call you first, call Earthlink and the EL guy will ask "have you turned off your firewall?" and mess up any custom settings you have made...especially if they are unique...making a bigger mess. Because they think it is easier to support the end user if they are “setup” using the software provided and can “troubleshoot” your problem.

I ended up doing the “dilbert” on SBC when I could not access two specific sites…when they said reboot…I usually did not, I would only make the changes that were necessary…until they uped me to 2nd level…

Then I was blamed…”since you could access the site the other day, and we don’t block anything, it must be you.”

Chad, you may have the same problem…your parents don’t want to call you first, call Earthlink and the EL guy will ask “have you turned off your firewall?” and mess up any custom settings you have made…especially if they are unique…making a bigger mess.

]]>