Comments on: FTD, you let me down http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/ A little bit technology, a little bit rock-n-roll Mon, 01 Feb 2010 05:21:54 -0800 http://wordpress.org/?v=2.8.4 hourly 1 By: PGodin http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-290731 PGodin Thu, 15 Jan 2009 02:37:55 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-290731 Don't ask for a refund. If you pay with a credit card, just tell the credit card you never received the service and to issue a credit for services not received. Let them fight it out (FTD and Credit Card). If you paid and did not receive the flowers, just let the credit card know and have them credit the amount back to your account. If FTD tries to charge a second time, tell the credit card it is a fraudulent charge and ask them to take it off your account again. That is why it is better to pay with a credit card for these sort of things. It offers a little bit of protection. Don’t ask for a refund. If you pay with a credit card, just tell the credit card you never received the service and to issue a credit for services not received. Let them fight it out (FTD and Credit Card). If you paid and did not receive the flowers, just let the credit card know and have them credit the amount back to your account. If FTD tries to charge a second time, tell the credit card it is a fraudulent charge and ask them to take it off your account again. That is why it is better to pay with a credit card for these sort of things. It offers a little bit of protection.

]]> By: Mansion House Florists http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-166240 Mansion House Florists Thu, 01 May 2008 21:16:20 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-166240 Hi - Valentines day can be a very busy time for us in the trade. We work throughout the night to fulfil our valentines orders. We would not take on more than we could make in one night and actually take off the buy now icons from our website when orders reach a certain level. You did well to get out of the dog house with your wife/partner though - well done. Hi – Valentines day can be a very busy time for us in the trade. We work throughout the night to fulfil our valentines orders. We would not take on more than we could make in one night and actually take off the buy now icons from our website when orders reach a certain level. You did well to get out of the dog house with your wife/partner though – well done.

]]> By: Sea Bass http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-145818 Sea Bass Fri, 29 Feb 2008 21:34:29 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-145818 My wife never received her flowers from the FTD florist (though they did call for directions to her work). The issue is now I can not get them to refund my money. I can't believe that their customer service is so poor and that they charged me for nothing! I will never use FTD again and hope others follow suit. My wife never received her flowers from the FTD florist (though they did call for directions to her work). The issue is now I can not get them to refund my money. I can’t believe that their customer service is so poor and that they charged me for nothing! I will never use FTD again and hope others follow suit.

]]> By: Manorville http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-130630 Manorville Tue, 22 Jan 2008 22:49:53 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-130630 Let's just hope that this year Real Florists will be the front runners. We'll deliver nationwide, through Real Florists, without gimmicks and surcharges. Direct calls appreciated at 631-878-3600 or 3607 Good luck this year Let’s just hope that this year Real Florists will be the front runners.

We’ll deliver nationwide, through Real Florists, without gimmicks and surcharges.
Direct calls appreciated at 631-878-3600 or 3607

Good luck this year

]]> By: zanne http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-130281 zanne Mon, 21 Jan 2008 23:41:18 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-130281 CHECK OUT EDIBLE ARRANGEMENTS AT 631-462-4624 CHECK OUT EDIBLE ARRANGEMENTS
AT 631-462-4624

]]> By: Manorville http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-38541 Manorville Sun, 11 Mar 2007 14:32:36 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-38541 Being one of thousands of REAL FLORISTS throughout the world is not an easy job. Many of us were also hurt on Valentine's Day through no fault of our own. If you'd like to read more about what the Real Florists and Consumers have to deal with each and every day then visit FloristDetective.com and other related sites. As a Real Florist we feel badly that anyone had problems on Valentine's or any other day, which is why we feel strongly that to minimize potential disaster in the future it is important to support the local Real Florists and cut out the middlemen. The Real Florists always give you what you pay for ! Being one of thousands of REAL FLORISTS throughout the world is not an easy job.
Many of us were also hurt on Valentine’s Day through no fault of our own.
If you’d like to read more about what the Real Florists and Consumers have to deal with each and every day then visit FloristDetective.com and other related sites.
As a Real Florist we feel badly that anyone had problems on Valentine’s or any other day, which is why we feel strongly that to minimize potential disaster in the future it is important to support the local Real Florists and cut out the middlemen.
The Real Florists always give you what you pay for !

]]> By: Max http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-35046 Max Wed, 21 Feb 2007 19:53:39 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-35046 FTD does SUCK! First of all I received my order in a box (Horrible presentation) I and extremely embarrassed that i even used FTD as an option to send flowers to a loved one. But I was even more upset that the quality of the flowers were unacceptable the roses were delivered with the edges all brown which to me means that they were not fresh at all, I also bought a box of candy and they were not delivered until the next day. they said the candy didn't get there on time because of an act of "GOD" (Weather) they did give me a refund for the flower but not the candy. Never again will i use FTD! FTD does SUCK!
First of all I received my order in a box (Horrible presentation) I and extremely embarrassed that i even used FTD as an option to send flowers to a loved one. But I was even more upset that the quality of the flowers were unacceptable the roses were delivered with the edges all brown which to me means that they were not fresh at all, I also bought a box of candy and they were not delivered until the next day. they said the candy didn’t get there on time because of an act of “GOD” (Weather) they did give me a refund for the flower but not the candy. Never again will i use FTD!

]]> By: dev0lution http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-34297 dev0lution Sun, 18 Feb 2007 22:13:26 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-34297 At least they got back to your inquiry and issued a refund. I haven't heard anything back from the email I sent them and when I called them myself they said no refund beyond 20% for shipping/service fees was possible. I filed a BBB complaint.... At least they got back to your inquiry and issued a refund. I haven’t heard anything back from the email I sent them and when I called them myself they said no refund beyond 20% for shipping/service fees was possible. I filed a BBB complaint….

]]> By: Laura http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-33504 Laura Fri, 16 Feb 2007 04:01:19 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-33504 Wow, coincidence or conspiracy? I give you my friend Randy's complaint letter to FTD on this same subject: http://www.rocktober.com/blogarchive/2007_02_11_blogarchive.html Wow, coincidence or conspiracy? I give you my friend Randy’s complaint letter to FTD on this same subject: http://www.rocktober.com/blogarchive/2007_02_11_blogarchive.html

]]> By: Ellen http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/comment-page-1/#comment-33481 Ellen Fri, 16 Feb 2007 00:52:28 +0000 http://www.chaddickerson.com/blog/2007/02/15/ftd-you-let-me-down/#comment-33481 I have had good luck with ProFlowers on a number of occasions. The one time they sent substandard flowers, they sent a new bouquet out right away. I have had good luck with ProFlowers on a number of occasions. The one time they sent substandard flowers, they sent a new bouquet out right away.

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